Privacy Policy

Last Updated: March 20, 2024

Introduction

Friday Studios (Pty) Ltd ("Company," "we," or "us") respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit our website typeway.app (the “Website”), use our desktop or mobile application, as the case may be (the “App”), and more generally, use any of our services (the "Service," which includes the Website and App), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

On or through the Service.
In email, text, and other electronic messages between you and the Service and/or the Company.

It does not apply to information collected by:

Us offline or through any other means, including on any other website operated by the Company or any third party.
Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Service.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Service. By accessing or using this Service, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Service after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

This Privacy Policy does not apply to “Your Content” processed, stored, or hosted by our customers using the Service in connection with a typeway.app account. See the Terms of Service governing access to your account and for more information about how we handle content and how our customers can control their content through the Service. This Privacy Policy also does not apply to any products, services, websites, or content offered by third parties or those who have their own privacy notice.

Children Under the Age of 18

We do not provide the Service for purchase by children. If you’re under 18, you may use the Service only with the involvement of a parent or guardian.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Service, including information:

Personal information, including:
- Contact information, such as your name, email address, and mailing address.
- Authentication information, such as the username and password that you use to register an account on the Service.
- Financial information for payment processing purposes.
- User content, such as survey responses, comments, reviews, and suggestions.
- Personal characteristics, such as date of birth.
- Personal preferences, such as language preferences.
- Online behavior information, such as online activity, preferences, and time spent viewing features.
- IP address or mobile network information (“Personal Information”).
About your internet connection, the equipment you use to access our Service, and usage details.
Unidentifiable, non-proprietary, and non-confidential data, including RUM Sessions (i.e., pageviews and associated telemetry) or data logs (i.e., digital records of events that occur in a system, application, or network device).

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through the Service. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

Categories of Information Collected

In the past twelve (12) months, we have collected the following categories of personal information:

Category	Examples	Collected by Friday Studios?
A. Identifiers	Real name, alias, postal address, online identifier, email address, etc.	YES
B. Personal information categories under South African law	Name, address, financial information	YES
C. Protected characteristics	Age, marital status, gender	YES
D. Commercial information	Purchasing or consuming histories	NO
E. Biometric information	Fingerprints, voiceprints, etc.	NO
F. Internet activity	Browsing history, search history	YES
G. Geolocation data	Physical location or movements	YES
H. Sensory data	Audio, electronic, visual information	NO
I. Employment-related information	Job history, performance evaluations	NO
J. Education information	Education records	NO
K. Inferences	Preferences, characteristics, behavior	YES

Information You Provide to Us

The information we collect on or through our Service may include:

Information that you provide by filling in forms on our Service. This includes information provided at the time of making a purchase from our Service, setting up an account on our Service, subscribing to our Service, or requesting further services.
Records and copies of your correspondence (including email addresses) if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Details of transactions you carry out through our Service, including financial information for payments.
Your search queries on the Service.

You may also provide information to be published or displayed (hereinafter, “Posted”) on public areas of the Service or transmitted to other users of the Service or third parties (collectively, “User Contributions”). See the Terms of Service for how we treat User Contributions. Your User Contributions are posted on and transmitted to others at your own risk.

We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter (now known as X), or other social media account. If you choose to register in this way, we will collect the information described in the section How We Handle Your Social Logins.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Service, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Service and which we record in log files. This log data may include your IP address, device information, browser type and settings, and information about your activity in the Service (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports, and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Service. This device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Service. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note, however, if you choose to opt out, you may not be able to use certain aspects of the Service.

The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes. It also helps us to improve our Service and to deliver a better and more personalized service.

The Technologies We Use for Automatic Data Collection May Include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Service, or those parts may not function as intended. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Service.
Flash Cookies. Certain features of our Service may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Service. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
Web Beacons. Pages of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Information Collected Through Our App

If you use our App, we also collect the following information:

Mobile Device Data. We automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information, and system configuration information, device and application identification numbers, browser type and version, hardware model, internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our App, we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our App you accessed.
Push Notifications. We may request to send you push notifications regarding your account or certain features of the App. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.

This information is primarily needed to maintain the security and operation of our App, for troubleshooting, and for our internal analytics and reporting purposes.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To facilitate account creation and logon process. If you choose to link your account with us to a third-party account, we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract. See How We Handle Your Social Logins for further information.
To present our Service and its contents to you, including through our newsletter and marketing emails.
To post testimonials on our Service that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update or delete your testimonial, please contact us at support@typeway.app.
To request feedback and to contact you about your use of our Service.
To enable user-to-user communications with each user's consent.
To manage user accounts and keep them in working order.
To send administrative information to you.
To protect our Service, for example, for fraud monitoring and prevention.
To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract, including for billing and collection.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
To fulfill and manage your orders, payments, and returns made through the Service, including, but not limited to, notices about your subscription, including expiration and renewal notices.
To deliver and facilitate delivery of services to the user.
To respond to user inquiries and offer support to users.
To send you marketing and promotional communications.
For other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, marketing, and your experience.
To enhance your experience.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregated information about our users and information that does not identify any individual without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

To contractors, service providers, and other third parties we use to support our business.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Friday Studios (Pty) Ltd’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Friday Studios (Pty) Ltd about our Service users is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Friday Studios (Pty) Ltd, our customers, or others.

We do not sell personal information. In the preceding twelve (12) months, the Company has not sold personal information. We do not use the information we collect or receive to show third-party advertisements, promotions, or messages.

When you share personal information (for example, by posting comments, contributions, or other content to the Service) or otherwise interact with public areas of the Service, such personal information may be viewed by all users and may be publicly made available outside the Service in perpetuity. If you interact with other users of our Service and register for our Service through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Service, and view your profile.

We share your information with the following third-party subprocessors. We have categorized each party so that you may easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the Contact Information section below.

Cloud Computing and Storage Services

AWS via Cloudflare R2

Functionality and Infrastructure Optimization

Posthog
OpenAI

User Account Registration and Authentication

In-house

Web and Mobile Analytics

PostHog

Payment Processing

LemonSqueezy

The Service offers you the ability to register and log in using your third-party social media account details. Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned but will often include your name, email address, friends list, profile picture, as well as other information you choose to make public on such social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the Service. Please note that we do not control and are not responsible for other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

How Long We Keep Your Information

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Service may then be inaccessible or not function properly.
Promotional Offers from the Company. If you do not wish to have your email address used by the Company to promote our Service, you can opt-out by checking the relevant box located on the form on which we collect your data (the account registration form) or at any other time by logging into the Service and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt-out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience, or other transactions.
AI Feature. If you elect to use the Service’s AI Feature, as defined and more fully explained in the Terms of Use, you are opting to share Your Content with a third-party AI technology provider, as set forth in the AI Policy (see Terms of Use and AI Policy therein).

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Service and visiting your account profile page.

You may also send us an email at support@typeway.app to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. Further, some types of personal information cannot be deleted except by also deleting your user account.

If you delete your User Contributions from the Service, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Service users. Proper access and use of information provided on the Service, including User Contributions, is governed by our Terms of Use.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted.

The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Service. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Service.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Service home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you and for periodically visiting our Service and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Email: support@typeway.app

Your Rights Under Applicable Laws

South African POPIA Rights

As a South African resident, you are entitled to the following rights under the Protection of Personal Information Act (POPIA):

Right to Access. You may request access to the personal information we hold about you.
Right to Correction. You may request correction of any inaccuracies in your personal information.
Right to Object. You may object to the processing of your personal information for certain purposes, such as direct marketing.
Right to Withdraw Consent. If you have provided consent for the processing of your personal information, you may withdraw that consent at any time.

To exercise your rights under POPIA, please contact us at support@typeway.app.

California Privacy Rights (CCPA)

The California Consumer Privacy Act (“CCPA”) provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Right to Know and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the "right to know"). Once we receive your request and confirm your identity, we will disclose to you:

The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you.

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive your request and confirm your identity, we will delete (and direct our service providers to delete) your personal information, unless an exception applies.

Exercising Your Rights

To exercise your rights under CCPA:

Email us: support@typeway.app

We may require specific information from you to help us confirm your identity and process your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services.
Provide you a different level or quality of goods or services.

Additional Information for International Users

If you are accessing the Service from outside South Africa, please be aware that your information will be transferred to, stored, and processed in South Africa. By using the Service, you consent to the transfer of your information to South Africa, which may have data protection rules different from those of your country.

Entire Privacy Policy

This privacy policy, along with our Terms of Use, constitutes the sole and entire agreement between you and Friday Studios (Pty) Ltd with respect to the Service, superseding all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Service.